At DermTech Roller, we’re dedicated to delivering your orders efficiently and securely across Canada. Below is an overview of our shipping process, delivery times, and policy for handling orders within the country.

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1. Processing Time

• Once payment is confirmed, all orders are processed within 1-2 business days, excluding weekends and holidays.

• After your order is shipped, you will receive a confirmation email with tracking details to monitor your shipment in real-time.

2. Estimated Delivery Times

• Anywhere in Canada: 1-3 business days.

• Please note: Delivery times may vary slightly based on location and seasonal demand.

3. Shipping Rates

• Free Shipping: All orders qualify for free standard shipping across Canada.

• Express Shipping: Currently, we do not offer express shipping, as our standard shipping already ensures rapid delivery within Canada.

4. Shipping Carrier

• We work with a variety of reliable shipping partners. The specific carrier is determined based on your location to ensure the quickest and safest delivery.

5. Order Tracking

• Once your order is shipped, you will receive an email with a tracking link to monitor your package in real-time.

6. Delivery Issues

• If your package is delayed, please allow an additional 1-2 business days for it to arrive.

• For any issues with delivery, such as lost packages, please contact us via email at info@dermtechroller.com or reach out in our website chat with your order details. Our team will be happy to assist you.

7. Shipping Restrictions

• Currently, we only ship within Canada. For inquiries about potential future international shipping options, please contact our support team.