Privacy policy
This Privacy Policy describes how Dermtech collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://dermtechroller.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the Services user, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you disagree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal, regulatory, or operational reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and comply with any applicable notification requirements.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as outlined below. The information we collect and use depends on your interactions with us.
In addition to the specific uses described below, we may use the information collected to communicate with you, provide the Services, comply with legal obligations, enforce our terms, and protect or defend our rights and those of our users.
What Personal Information We Collect
The types of personal information we collect depend on your interactions with the Site and Services. "Personal information" refers to any information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
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Basic contact details: Name, address, phone number, and email.
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Order information: Name, billing address, shipping address, payment confirmation, email address, and phone number.
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Account information: Username, password, and security questions.
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Shopping information: Items viewed, added to cart, or saved to wishlist.
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Customer support information: Information included in communications with us, for example, when sending a message through the Services.
Certain features of the Services may require you to provide information. You may choose not to provide this information, but doing so may prevent you from accessing certain features.
Information We Collect Through Cookies
We automatically collect information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection information, IP address, and other information about your interactions with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
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Companies supporting our Site and Services: For example, Shopify.
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Payment processors: Payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide requested products or services.
When you visit our Site, interact with our Services or advertisements, or open or click on emails we send you, we or third parties may collect information using tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
We treat any information obtained from third parties by this Privacy Policy. However, we are not responsible for the accuracy of information provided by third parties or for any third party's policies or practices. For more information, see the section below, Third-Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with the Services and fulfill our contractual obligations to you. This includes processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging for shipping, facilitating returns and exchanges, and enabling you to post reviews.
Marketing and Advertising
We use your personal information for marketing and promotional purposes, such as sending communications via email, text message, or postal mail and displaying advertisements for products or services. This may include using your personal information to personalize the Services and advertising on our Site and other websites, which may be considered our legitimate business interest under applicable law. You can opt out of these communications by following the unsubscribe instructions provided in each marketing communication.
Security and Fraud Prevention
We use your personal information to detect, investigate, and act on potential fraudulent, illegal, or malicious activity. You are responsible for safeguarding your account credentials, including your username and password, and we advise you not to share this information with others. If you believe your account may be compromised, please contact us immediately.
Communicating with You
We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to respond to you, deliver effective services, and maintain our business relationship with you.
Cookies
We use cookies on our Site for various purposes, such as to remember your actions and preferences, analyze user interaction, and optimize the Services. Specific information about cookies used on our Shopify-powered store can be found in Shopify’s Cookie Policy. We may also permit third parties and service providers to use cookies to personalize our Services, products, and advertising on our Site and other websites.
Most browsers automatically accept cookies by default, but you can adjust your browser settings to remove or reject cookies. Please note that blocking cookies may negatively affect your experience and limit certain features or functionality on our Site. Blocking cookies may also not entirely prevent sharing information with third parties, such as advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes as described in this Privacy Policy:
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With service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
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With business and marketing partners, including Shopify, to provide services and advertise to you. These partners will use your information under their privacy policies.
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With your consent, when you direct or request us to disclose certain information to third parties, such as when you authorize us to ship products or use social media widgets or login integrations.
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Within our corporate group to run our business efficiently.
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In connection with business transactions, such as mergers or bankruptcy, to comply with legal obligations (including responding to subpoenas or similar requests), enforce terms of service, and protect our rights and the rights of our users.
Disclosure of Personal Information in the Past 12 Months
In the past 12 months, we have disclosed the following categories of personal information, including sensitive personal information (denoted by *), about users for the purposes described in How We Collect and Use Your Personal Information and How We Disclose Personal Information.
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We do not use or disclose sensitive personal information for inferring characteristics about you.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to any public area of the Services, this content will be public and accessible to anyone.
We do not control who may access the information you make available to others, nor can we ensure that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, or for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, please review their privacy and security policies, as well as other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, such as third-party social networking platforms, may also be viewable by other users of those platforms without limitation on its use by us or the third party. Including these links does not imply our endorsement of the content on such platforms or of their owners or operators, unless disclosed otherwise on the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request deletion of the information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
While we strive to implement security measures to protect your information, please note that no security system is perfect or impenetrable, and we cannot guarantee “perfect security.” Information sent to us may not be secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information.
The duration for which we retain your personal information depends on various factors, including whether it is needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
Your Rights and Choices
Depending on your jurisdiction, you may have some or all of the rights listed below concerning your personal information. These rights may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law.
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Right to Access / Know: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
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Right to Delete: You may have the right to request that we delete personal information we hold about you.
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Right to Correct: You may have the right to request correction of inaccurate personal information we hold about you.
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Right of Portability: You may have the right to receive a copy of personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with specific exceptions.
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Right to Restrict Processing: You may have the right to request that we stop or limit the processing of your personal information.
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Withdrawal of Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time.
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Right to Appeal: If we deny your request, you may have the right to appeal by replying directly to our denial notice.
Managing Communication Preferences
We may send you promotional emails, which you can opt out of at any time by following the unsubscribe instructions in those emails. If you opt-out, we may still send non-promotional emails related to your account or orders.
You may exercise these rights as indicated on our Site or by contacting us using the contact information provided below. We will not discriminate against you for exercising these rights. To verify your identity before processing your request, we may ask for details like your email address or account information.
Under applicable law, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we may require proof of your authorization and direct verification of your identity with us. We will respond to your request promptly as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may have the right, depending on your location, to appeal our decision by contacting us again. Additionally, you may have the option to file a complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside of your home country, including in the United States. Your personal information may also be processed by staff, third-party service providers, and partners located in these countries.
If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements approved by the relevant authority in the UK, unless the destination country is recognized as providing an adequate level of data protection.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us by email at info@dermtechroller.com. If applicable, you may also call us at +1 (437) 855-7372.