Our Commitment to Your Satisfaction

At DermTech Roller, we want you to feel completely confident when purchasing from us. If you face any issues—whether it’s a damaged product or unmet expectations—you can trust that we’ll make it right. Our commitment is to provide a worry-free experience by offering full refunds or replacements as needed, and our team is always here to support you. Your satisfaction and results are our top priority, and we’re dedicated to ensuring your experience with DermTech Roller is smooth, secure, and satisfying.

Refund and Return Policy

Full Refund Eligibility

We offer a full refund without requiring a return under the following conditions:

1. Product Damage
   If your product arrives damaged, you can request either a refund or a replacement.

2. Satisfaction Guarantee
   If you’ve used the product consistently and have not seen results, you may qualify for a refund. *Proof of use may be required*

Return Policy

You may return the product if:
- You have changed your mind about the purchase within the first 30 days of receiving the product, the item is **unused** and in its original packaging.

Order ID Requirement

To process any refund or return, please provide your **Order ID** as proof of purchase. Returns and refunds cannot be processed without this information.

Initiating a Return or Refund

To start a return or refund, you may contact us through the chat option available on our website or via email at **info@dermtechroller.com**. Our team will provide you with instructions on how to proceed.

Additional Information

- **Refund Processing**
  Once your return or refund request is approved, we will notify you and process the refund on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to complete the transaction.

- **Damage or Defective Items**
  Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, reach out to us immediately so we can address the issue.

- **Exceptions / Non-returnable Items**
  Certain types of items cannot be returned or refunded, including custom or personalized products, hazardous materials, flammable liquids, and gift cards. Please contact us with questions about specific items.

We aim to make your experience with our brand as smooth as possible. For any additional questions, feel free to reach out to us at **info@dermtechroller.com**.